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Klantenservice

Do you have a question? Contact our customer service team and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 a.m. - 8:00 p.m
Saturday - Sunday: 8:00 a.m. - 4:00 p.m

✉️ info@svedora.com

svedora

At Svedora, we strive to offer high-quality products at the right price. Whether you're looking for practical items, stylish accessories, or smart everyday essentials, you'll find everything you need in one convenient place.

We cover the shipping costs, so you can enjoy your purchases without any extra fees. Have questions or need assistance? Our friendly support team is always available to provide fast and helpful service.

Discover what Svedora has to offer today!

FAQ

How can I return my order?

Not satisfied with your order? Please contact info@svedora.com before opening a dispute.


Put DISPUTE in the subject line and let us know what the issue is.


These emails are handled with the highest priority and will resolve your issue faster than opening a complaint.

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process. You can request the status by email from our customer service department.

Please include your order number and send the email from the same email address you used to place the order. If you wish to open a dispute, please contact info@svedora.com with the subject line: DISPUTE and let us know what the issue is.

These emails are treated with the highest priority and will resolve your issue faster than opening a complaint.

When can I expect my order?

We believe that you should not have to pay too much for a desired product, so we ship products directly from our supplier.

This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price. The time frame for processing orders is divided into sections:

Processing time: The order is approved, quality checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of placing the order.

Delivery time: This refers to the time it takes to ship the goods from the fulfillment center to the final destination.

Delivery time is usually 8-16 business days.

Not satisfied with your order?

Are you dissatisfied with your order? Before opening a dispute, please contact info@svedora.com with the subject line: DISPUTE and let us know what the issue is.

These emails are treated with the highest priority and will resolve your issue faster than opening a complaint.

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not provide any information. Why is that?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.

  • Free Shipping Across Australia

    All orders within Australia are shipped free of charge with tracking. We work with trusted carriers to ensure safe and reliable delivery.

  • 30-Day Money-Back Guarantee

    Not satisfied? No problem. You can return your order within 30 days of receiving it for a full refund.

  • 5,000+ Happy Customers

    Join thousands of satisfied customers across Australia. Rated 4.6/5 for quality and service.